Manage multipoint pairing, upgrade firmware, change EQ modes, and more! Download the Shokz App to easily control headphone settings.
*The Shokz App supports OpenRun Pro only at the moment.
Tips：Kindly check if it is the newest version of Shokz App to get a better experience.
App FAQ
How to download the Shokz App?
You can search "Shokz" on the App Store or Google Play to download Shokz App.
Which model does Shokz App compatible with?
The Shokz App supports OpenRun Pro only at the moment.
What device and operating system does Shokz App require?
The Shokz App is compatible with mobile phones only, other devices like laptops, PC, tablets PC/Pad are not supported yet.
The OS of your mobile would require at least iOS11.0 / Android 6.0 or above.
The OS of your mobile would require at least iOS11.0 / Android 6.0 or above.
How to connect the Shokz App with OpenRun Pro?
The steps are suitable for first connecting and after resetting.
1. Starts the headphone from power off, pressing and holding volume + button until the LED indicator flashes red and blue.
2. Open the Bluetooth settings on your phone, select “OpenRun Pro by Shokz” to pair with.
3. Open the Shokz App and follow the steps on the screen.
1. Starts the headphone from power off, pressing and holding volume + button until the LED indicator flashes red and blue.
2. Open the Bluetooth settings on your phone, select “OpenRun Pro by Shokz” to pair with.
3. Open the Shokz App and follow the steps on the screen.
How to confirm the connection with the Shokz App is successful?
After connecting with the Shokz App, you can try to do any operation on the homepage, and the headphone acts appropriately including changing EQ, changing volume, skip to the next song.
About the registration on the Shokz App.
‒ You can register your OpenRun Pro only with the serial number on the Shokz App setting.
‒ App allows up to 5 OpenRun Pro to be registered.
‒ To modify the registration, kindly delete the registration and register again with correct information.
If you have any questions about registration with Shokz App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.
‒ App allows up to 5 OpenRun Pro to be registered.
‒ To modify the registration, kindly delete the registration and register again with correct information.
If you have any questions about registration with Shokz App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.
I can't log in on the App suddenly
We suggest that you check if the App is the newest version. If you still can't log in on the App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.
The Shokz App can't connect with OpenRun Pro.
1. Power the headphone off.
2. Re-power the headphone to pair with the phone and back to Shokz App.
2. Re-power the headphone to pair with the phone and back to Shokz App.
The Shokz App doesn’t work with OpenRun Pro.
1. Power the headphone off.
2. Check Bluetooth settings on your mobile phone to make sure there is only one OpenRun Pro on the list.
3. Re-power the headphone to pair with the phone and back to Shokz App.
2. Check Bluetooth settings on your mobile phone to make sure there is only one OpenRun Pro on the list.
3. Re-power the headphone to pair with the phone and back to Shokz App.
The Shokz App crashes.
We suggest that you can uninstall the App and then reinstallation of the newest version. If the problem still exists, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.
The Shokz App doesn’t sync the headphone operation.
There is about a 10s delay for the Shokz App display. We suggest you can scroll down to refresh the Shokz App homepage.
The Shokz App can't connect with 2nd device using multipairing for the first time.
1. Power the headphone off.
2. Keep the headphone off for 5 seconds.
3. Re-power the headphone to try to pair the 2nd device again on the Shokz App.
2. Keep the headphone off for 5 seconds.
3. Re-power the headphone to try to pair the 2nd device again on the Shokz App.
The Shokz App is unable to switch from one device to the other using multipairing.
It is unable to switch on the Shokz App directly. You can switch devices through some notifications such as a phone call, or simply by using the opposite device.
The Shokz App can't register the headphone.
Kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.
The Shokz App can't upgrade the firmware of OpenRun Pro.
Kindly check if the firmware is the newest on the Shokz setting first. The requirements to do firmware upgrade:
1. The power of the mobile phone is above 30%.
2. The power of OpenRun Pro is above 50%.
3. The connection between OpenRun Pro and the Shokz App is stable.
If the upgrading keeps the same, kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.
1. The power of the mobile phone is above 30%.
2. The power of OpenRun Pro is above 50%.
3. The connection between OpenRun Pro and the Shokz App is stable.
If the upgrading keeps the same, kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.
The firmware upgrading is paused on the Shokz App.
Don't worry! It won't affect the function of OpenRun Pro. You can upgrade again on the Shokz App.
*Only for limited regions, details as follows：
